Question 1

DO THE PACKAGES INCLUDE AIRFARE?

Accepted Answer

NO, AIRFARE IS NOT INCLUDED IN THE PACKAGE PRICE, HOWEVER YOU CAN CONTACT US HERE AND WE CAN ASSIST WITH AIRFARE ARRANGEMENTS, FOR AN ADDITIONAL COST TO THE PACKAGES.

Question 2

WHAT TIME IS CHECK IN AND CHECK OUT?

Accepted Answer

CHECK IN TIME 4:00 PM. CHECK OUT TIME IS 12:00 PM. BUT IF ROOMS ARE AVAILABLE, EARLY CHECK-IN MAY BE FACILITATED.

Question 3

IS THERE TRANSPORTATION TO AND FROM THE AIRPORT TO THE HOTEL?

Accepted Answer

YES, YOUR PACKAGE INCLUDES COMPLIMENTARY SHUTTLE SERVICE TO AND FROM THE AIRPORT AND PROPERTY. ALL GUESTS WILL HAVE TO SUBMIT THEIR FLIGHT ITINERARY AND WILL THEN RECEIVE EMAIL INSTRUCTIONS ON THE SCHEDULE OF THE SHUTTLE SERVICE.

Question 4

IS TRANSPORTATION INCLUDED IN THE PACKAGE?

Accepted Answer

YES, WE HAVE ARRANGED SCHEDULED SHUTTLE SERVICES FROM THE HOTEL TO CERTAIN EVENTS THROUGHOUT THE WEEKEND.

Question 5

ARE THE PACKAGES REFUNDABLE?

Accepted Answer

PACKAGES ARE NON-REFUNDABLE. BECAUSE OF THE SPECIAL DISCOUNT RATES THAT ARE BEING OFFERED FOR THE HOTEL BOOKING, NO REFUNDS ARE PERMITTED. A RESERVATION IS TRANSFERRABLE UNDER THE SAME TERMS OF THE ORIGINAL BOOKING.

Question 6

CAN I EXTEND MY STAY?

Accepted Answer

YES, YOU CAN. IF YOU WOULD LIKE TO REQUEST AN EXTENSION TO YOUR STAY, YOU MAY CONTACT US HERE.

Question 7

ARE MEALS AND DRINKS INCLUDED AT THE HOTEL?

Accepted Answer

NO, MEALS AND DRINKS ARE NOT INCLUDED. BUT THERE ARE GREAT RESTAURANTS AND BARS WITHIN WALKING DISTANCE OF THE PROPERTY. CHECK FRONT DESK FOR THEIR RECOMMENDATIONS.

Question 8

IS A CARNIVAL COSTUME INCLUDED IN THE PACKAGE?

Accepted Answer

NO, BUT WE STRONGLY RECOMMEND THAT YOU REGISTER WITH SWANKY INTERNATIONAL, USING THIS LINK, BEFORE YOUR FAVOURITE COSTUME IS GONE.

Question 9

HOW DO I GET MY FETE(PARTY) TICKETS?

Accepted Answer

ONCE YOU CHECK IN, YOU WILL RECEIVE YOUR SWANKY TRAVEL WELCOME PACKAGE WITH THE FETE TICKETS AND/OR WRISTBANDS FOR THE NUMBER OF INDIVIDUALS REGISTERED UNDER YOUR PACKAGE.

Question 10

HELP! I LOST MY FETE TICKET OR WRISTBAND?

Accepted Answer

THESE ARE EXTREMELY IMPORTANT TO KEEP SAFE, THIS IS YOUR WAY TO ENJOY THE WEEKEND’S EVENTS. THERE ARE NO REPLACEMENT SYSTEMS IN PLACE IF YOU LOSE A TICKET OR WRISTBAND, YOU WOULD HAVE TO PURCHASE A REPLACEMENT FOR ANY LOST TICKETS AT THE REGULAR RATES.

Question 11

WHAT DO I DO IF I NEED TO MAKE CHANGES TO MY PACKAGE?

Accepted Answer

IF YOU NEED TO MAKE CHANGES, PLEASE EMAIL HERE. WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUESTS, HOWEVER WE CANNOT GUARANTEE ANY CHANGES OR REQUESTS WILL BE SUCCESSFUL.

Question 12

WHY SHOULD I DO THE PACKAGE OFFERED UNTIL TUESDAY?

Accepted Answer

MONDAY IS A PUBLIC HOLIDAY CELEBRATING EMANCIPATION DAY. THERE IS A FREE EVENT HOSTED BY THE CAYMAN ISLANDS GOVERNMENT DOWNTOWN, INCLUDING LIVE MUSIC, CAYMAN FOOD, ARTS & CRAFTS, AND OTHE FUN STUFF. IT IS THEN CAPPED OFF WITH A SPECTACULAR FIREWORKS SHOW. IT GIVES YOU AN OPPORTUNITY TO EXPERIENCE SOMETHING IN CAYMAN OTHER THAN CARNIVAL.

Question 13

IS THE BOAT FLEX A DRESSED EVENT OR SWIMSUIT EVENT?

Accepted Answer

TIED UP BOAT FLEX IS DEFINITELY A SWIMSUIT OCCASSION! COME SEE HOW THE LOCALS ENJOY SUNDAYS AFTER CARNIVAL!

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